Refund policy

The Hush Standard

Made for you. Backed by us.

Every piece is printed only after you order it. No excess inventory. No forgotten stacks of unsold clothing. Just fewer things made with more intention.

If your item arrives damaged, defective, misprinted, or different from what you ordered, email hello@thehushhollow.com within 30 days of delivery. Include your order number and clear photos of the issue.

We will replace it at no cost or issue a full refund. Your choice. No forms. No unnecessary back and forth. The Hollow keeps things simple.

Because each piece is made specifically for your order, sizing and personal preference are handled individually rather than through standard returns or exchanges. If something does not feel right, contact us. We look at every situation as humans, not as a ticket number, and we will always try to find a fair solution.

If a piece cannot stay with you, pass it on, gift it, or donate it. We would rather see it worn by someone else than sent on another unnecessary journey.

Approved refunds are returned to the original payment method. Depending on your bank, the funds may take up to 10 business days to appear.

Nothing in this policy limits any rights you may have under applicable consumer law.